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At KANMANIS, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the process and terms for requesting replacements or refunds for products purchased from our website kanmanis.com.
We prioritize customer satisfaction and offer replacements for products that are found to be defective or damaged upon delivery, or if the mistake is ours. We do not offer refunds for mistakes made by customers.
If you receive a defective or damaged product, or if there is an error with your order, please contact us immediately with proper evidence. You can reach us via email, WhatsApp, or phone, providing clear photos or videos of the issue.
Upon receiving your request and evidence, we will assess the situation and may offer a replacement for the affected product. Please note that we cannot bear the shipping charges for resending the replacement product.
Refunds are only considered in very rare and exceptional cases, upon thorough inspection and proper evidence provided by the customer. We reserve the right to determine whether a refund will be issued based on the circumstances of each case.
To initiate a replacement or refund request, you must provide proper evidence immediately after receiving the delivery. This evidence should be sent to us via email, WhatsApp, or phone, clearly documenting the issue with the product.
If a replacement is approved and required, you may need to return the defective or damaged product to us for inspection. We do not bear the shipping charges for returning the product unless the mistake is ours.
Upon receiving the returned product, we will conduct a thorough inspection to verify the issue. If the product is found to be defective or damaged due to our error, we will proceed with the replacement process. Refunds are only issued in very rare and exceptional cases, as determined by our discretion.
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
KANMANIS
#4, Sangeetha apartment
Balamuthukrishanan street
T.Nagar.Chennai 600017
Email: contact@kanmanis.com
Phone: +91 95001 05498
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.